iGains BV ("iGains", "we", "us" or "our") respects your privacy and is committed to handling personal data responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable legislation.
This Privacy Policy explains how iGains processes personal data when you:
iGains is a B2B casino game and technology provider.
Our website and User Console are intended primarily for professional users. iGains does not operate a consumer-facing casino through this website and does not provide real-money gambling services directly to consumers.
The controller responsible for personal data processed in connection with the website and iGains' own business activities is:
Company: iGains BV
General Contact:
Privacy Contact:
The type of personal data we process depends on how you interact with iGains.
We may process technical information such as:
If you contact us, we may process:
If you register for or use the iGains User Console, we may process:
Depending on the relationship, we may process information concerning:
We may process personal data to:
We will not use personal data for purposes incompatible with the purpose for which it was collected, unless permitted by applicable law.
Depending on the circumstances, iGains relies on one or more of the following legal bases.
We may process personal data where necessary to establish or perform a contract or take steps at your request before entering into a contract.
This may include account administration, customer support and provision of requested Services.
We may process personal data where necessary for legitimate interests pursued by iGains or a third party, provided those interests are not overridden by applicable rights and freedoms.
Examples may include:
We may process personal data where necessary to comply with applicable legal or regulatory obligations.
Where required, we may process personal data based on your consent.
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
By using the iGains website, you acknowledge that you have read this Privacy Policy.
Your use of the website is subject to the iGains Website & User Console Terms and Conditions.
This acknowledgement is not intended to constitute consent where applicable law requires a separate consent mechanism.
Where iGains relies on consent for a particular processing activity, including non-essential cookies, we will request that consent separately through an appropriate mechanism.
We may use business contact information to communicate with you concerning:
Where consent is required for particular marketing communications, we will obtain it.
You may opt out of marketing communications at any time through an available unsubscribe mechanism or by contacting us.
Operational, contractual, security and legally required communications may continue where necessary.
Our website may use cookies, local storage and similar technologies.
We distinguish between technologies that are necessary for the operation of the website and optional technologies such as analytics.
We may use strictly necessary technologies for purposes such as:
Where a technology is strictly necessary, applicable law may allow its use without prior consent.
Where we use non-essential analytics or similar technologies, these will only be activated where the visitor has provided the relevant consent through our cookie consent mechanism.
Our current website provides the visitor with the choice between:
"Accept All"
and
"Essential Only".
Selecting "Essential Only" prevents optional analytics technologies from being activated, subject to the operation of strictly necessary technologies.
Visitors can change their cookie preferences through the cookie preference mechanism provided on the website.
iGains will provide a "Cookie Preferences" option, or an equivalent mechanism, through which the consent window can be reopened.
iGains may provide playable demonstrations of its Games.
Demo environments may process technical information such as:
Demo sessions may use technical controls such as rate limiting.
Unless expressly stated otherwise, demo functionality does not create a persistent consumer gambling account and does not provide access to real-money gambling.
We process technical and account information where reasonably necessary to protect our Services against:
Security information may include IP addresses, timestamps, authentication events, device information and other technical information reasonably required to investigate and prevent security incidents.
We may disclose personal data to categories of recipients where reasonably necessary for the purposes described in this Privacy Policy.
These may include:
Where a third party processes personal data on our behalf, we seek to ensure that appropriate contractual and security safeguards are in place.
We do not sell personal data to data brokers.
Some service providers used by iGains may process personal data outside the European Economic Area ("EEA").
Where personal data is transferred outside the EEA, iGains will use an appropriate legal transfer mechanism where required by applicable law.
Depending on the circumstances, this may include:
Where required, further information concerning relevant transfers and safeguards may be obtained by contacting privacy@igains.io.
We retain personal data only for as long as reasonably necessary for the relevant purpose, taking into account legal, contractual, regulatory, security and legitimate business requirements.
Different categories of personal data may therefore have different retention periods.
Contact Enquiries:
Normally retained for as long as reasonably necessary to handle the enquiry and any resulting business relationship.
User Accounts:
Retained while the account remains active and for a reasonable period afterwards where necessary for contractual, legal, security or dispute-related purposes.
Security and Audit Logs:
Retained for a period appropriate to the relevant security and operational purpose and the risks involved.
Business and Contractual Records:
Retained for periods required by applicable accounting, tax, legal or regulatory obligations.
Marketing Preferences:
Retained as necessary to respect communication preferences and demonstrate compliance.
When personal data is no longer required, it will be deleted, anonymised or securely disposed of, where appropriate.
Subject to applicable legal conditions and limitations, you may have the right to:
These rights are subject to the conditions and exceptions provided by applicable law.
Privacy requests can be submitted to:
We may request additional information where reasonably necessary to verify your identity before responding to a request.
This is intended to prevent personal data from being disclosed to an unauthorised person.
We will respond within the period required by applicable law.
You have the right to lodge a complaint with the competent data protection supervisory authority.
We nevertheless encourage you to contact iGains first where you have a question or concern so that we can attempt to resolve it.
Unless expressly stated otherwise, iGains does not make decisions producing legal or similarly significant effects concerning individuals solely through automated processing.
Technical systems may automatically detect or flag events such as:
These controls are primarily intended to protect the Services.
Where legally required, additional information concerning automated decision-making will be provided.
iGains uses technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
Depending on the nature and risks of the processing, these measures may include:
No internet-based service can guarantee absolute security.
Where iGains identifies a personal data breach for which notification is required under applicable law, we will take the measures required by the GDPR and other applicable legislation.
Where iGains processes personal data on behalf of a customer as a processor, notification and cooperation obligations will be handled in accordance with the applicable data processing agreement and applicable law.
Our Services are intended for professional users and are not directed at children.
We do not knowingly collect personal data from children through the public website for consumer purposes.
If you believe that a child has unnecessarily provided personal data to us, please contact privacy@igains.io.
Our website may contain links to third-party websites.
This Privacy Policy does not govern those websites.
We recommend reviewing the privacy policies of third parties before providing personal data to them.
Depending on the nature of a particular processing activity, iGains may act as:
Where iGains acts as a processor, the customer's instructions and any applicable data processing agreement govern the relevant processing, subject to applicable law.
Nothing in this Privacy Policy changes the allocation of responsibilities established by an applicable data processing agreement.
We may update this Privacy Policy when our Services, technology, legal obligations or processing activities change.
The current version will be published on our website together with its effective date.
Where a change materially affects how we process personal data and notification is required, we will take appropriate steps to inform affected individuals.
For privacy questions, requests or concerns:
Company: iGains BV
Privacy:
Security:
Website:
Effective date: 25 August 2026 · iGains BV